Privacy Policy

This Privacy Policy explains how exant.io Pty Ltd (ACN 669 237 763) (“exant.io”, “we”, “our”, or “us”) collects, uses, stores, discloses and protects your personal information when you access or use the Akweno software platform, website, mobile applications and related services (collectively, the “Services”).

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable privacy laws.

By creating an account or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Akweno is a software platform operated by exant.io Pty Ltd that helps property investors organise, manage and analyse information relating to investment properties, rental income, expenses, financing, documents and investment performance.

Akweno is an information management and analytics platform. It does not provide financial, taxation, legal or investment advice.

The information we collect depends on how you use our Services.

Account Information

When you register an account we may collect:

• Full name
• Email address
• Password (stored only as securely encrypted password hashes)
• Account preferences
• Subscription information

Profile Information

You may choose to provide:

• Profile photograph
• Preferred currency
• Country
• Time zone
• Notification preferences

Property Information

You may store information including:

• Property addresses
• Property descriptions
• Purchase dates
• Purchase prices
• Estimated property values
• Ownership details
• Rental information
• Property notes

Tenant and Lease Information

Where applicable you may store:

• Tenant names
• Contact information
• Lease commencement and expiry dates
• Rental amounts
• Bond information
• Rental payment history

For short-term rental properties, you may instead record accommodation platform information (such as Airbnb or similar providers) rather than individual guest details.

Financial Information

You may choose to record:

• Rental income
• Property expenses
• Loan balances
• Mortgage information
• Interest rates
• Investment performance
• Currency exchange rates
• Cash flow
• Capital improvements
• Tax-related records

We recommend that you do not upload or store:

• Credit card numbers
• Internet banking passwords
• Authentication codes
• Tax File Numbers
• Passport details
• Driver licence details

unless specifically requested by a future feature.

Uploaded Documents

You may upload documents such as:

• Lease agreements
• Property management statements
• Rental statements
• Bank statements
• Settlement statements
• Tax documents
• Invoices
• Receipts
• Valuation reports
• Other investment-related documents

AI Interactions

When you use AI-powered features we may process:

• Questions submitted to the AI assistant
• Uploaded documents
• AI prompts
• AI-generated responses
• AI conversation history

Technical Information

We automatically collect technical information including:

• IP address
• Browser type
• Device information
• Operating system
• Session identifiers
• Pages viewed
• Feature usage
• Performance metrics
• Error reports
• Diagnostic logs

We collect information:

• directly from you
• when you create an account
• when you upload documents
• when you use our Services
• when you communicate with us
• through cookies and similar technologies
• from integrated third-party services that you choose to connect

We use your information to:

• provide the Services
• authenticate users
• secure your account
• store and synchronise your data
• generate reports and analytics
• provide AI-assisted features
• improve our products
• respond to support requests
• process subscription payments
• communicate important service updates
• detect fraud and misuse
• maintain system security
• comply with legal obligations

We do not sell your personal information.

Certain features within Akweno use artificial intelligence to assist users.

These features may include:

• document analysis
• lease extraction
• statement processing
• expense categorisation
• property insights
• portfolio summaries
• product assistance
• natural language search

Information submitted for AI processing may be securely transmitted to trusted AI service providers solely for the purpose of providing the requested functionality.

Where reasonably available, we configure AI services so that submitted data is not used to train publicly available AI models.

AI-generated outputs are provided for convenience only.

You remain responsible for reviewing all AI-generated content before relying upon it.

We use trusted third-party providers to operate our Services.

These providers may include:

• cloud hosting providers
• authentication providers
• database providers
• payment processors
• email delivery services
• analytics providers
• AI providers
• monitoring and logging providers
• customer support platforms

These providers may process personal information on our behalf under contractual obligations requiring appropriate security and confidentiality.

Subscription payments are processed by third-party payment providers.

Akweno does not store your complete payment card details.

Payment information is handled by our payment providers in accordance with their own privacy policies and applicable payment security standards.

We use cookies and similar technologies to:

• keep you signed in
• remember preferences
• improve performance
• understand product usage
• enhance user experience
• protect account security

You may disable cookies through your browser settings, although doing so may affect functionality.

We use analytics tools to understand how users interact with our Services.

Analytics information helps us:

• improve usability
• identify software issues
• understand feature adoption
• improve performance

Where possible, analytics information is aggregated or de-identified.

Because Akweno is a cloud-based platform, your information may be processed or stored in countries outside Australia.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate contractual and technical safeguards are in place.

Protecting your information is extremely important to us.

We use commercially reasonable security measures including:

• encrypted communications (TLS)
• encryption of stored data where appropriate
• secure authentication
• multi-factor authentication where supported
• access controls
• audit logging
• infrastructure monitoring
• vulnerability management
• secure cloud infrastructure
• regular software updates

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• provide the Services
• comply with legal obligations
• resolve disputes
• enforce agreements
• protect our legal rights

When your account is deleted, we will delete or anonymise your personal information within a reasonable period unless we are legally required to retain certain records.

Encrypted backups may remain for a limited period before being securely overwritten.

Subject to applicable law, you may request to:

• access your personal information
• correct inaccurate information
• update your account
• export your data
• delete your information
• withdraw consent where processing is based on consent

Requests should be directed to our Privacy Officer.

We may send:

• security notifications
• product announcements
• subscription notices
• important service updates

Where permitted by law, we may also send marketing communications.

You may unsubscribe from marketing emails at any time.

Operational communications relating to your account may still be sent.

Akweno is intended for users aged 18 years or older.

We do not knowingly collect personal information from children.

Our Services may contain links to third-party websites or services.

We are not responsible for their privacy practices or content.

You should review the privacy policies of those providers separately.

We may update this Privacy Policy from time to time.

The latest version will always be available through our website.

Where changes are significant, we may notify users by email or through the application.

If you have any questions about this Privacy Policy or our handling of personal information, please contact:

Akweno is software designed to help users organise and analyse property investment information.

Nothing within Akweno constitutes financial advice, taxation advice, accounting advice, legal advice or investment advice.

Users remain solely responsible for decisions made using information stored within the platform and should seek professional advice where appropriate.

This Privacy Policy is governed by the laws of Victoria, Australia.

Nothing in this Privacy Policy limits any rights that you may have under applicable privacy legislation in your jurisdiction.