Terms of service

By creating an account, subscribing, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you are using the Service on behalf of an organisation, you represent that you are authorised to bind that organisation. If you do not agree, you must not use the Service.

Akweno is a portfolio tracking and performance-analytics tool for property investors. It helps you record properties, loans, valuations, tenancies, and transactions, and consolidates them into portfolio-level reporting and insights. The Service is an informational tool only and does not manage tenancies, payments, or operations on your behalf.

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the information you provide, for keeping your login credentials confidential, and for all activity under your account. Notify us promptly at support@akweno.com of any unauthorised use.

• The Service is offered on paid subscription plans described on our pricing page. Fees, features, and limits vary by plan.
• Subscriptions are billed in advance on a recurring basis (monthly or annually) through our payment processor, Stripe, and renew automatically until cancelled.
• By subscribing, you authorise us to charge your payment method for the applicable fees, including any taxes, on each renewal date.
• We may change our fees. We will give you at least 30 days notice, and changes take effect at your next renewal.
• If a payment fails, we may retry the charge and may suspend or downgrade your access until payment succeeds.

You can cancel your subscription at any time from your account settings or billing portal; cancellation takes effect at the end of your current billing period, and you retain access until then. Except where required by law, payments are non-refundable, including for partial billing periods. If we offer a free trial, the terms of that trial (including its length and what happens when it ends) will be described at sign-up.

You retain all rights to the property, financial, and document data you enter (“Your Content”). You grant us a limited licence to host, process, and display Your Content solely to provide and improve the Service. You are responsible for the accuracy and legality of Your Content and for having the right to upload any documents you provide. Our handling of personal data is described in our Privacy Policy.

You agree not to:

• Use the Service for any unlawful, fraudulent, or infringing purpose;
• Upload malware or content you do not have the right to upload;
• Attempt to gain unauthorised access to the Service, other accounts, or our systems;
• Interfere with or disrupt the integrity or performance of the Service, including by circumventing rate limits or security controls;
• Reverse engineer, scrape, or resell the Service except as permitted by law;
• Use the Service to store or process data of others without a lawful basis.

The Service, including its AI-generated estimates, valuations, categorisations, and insights, is provided for informational purposes only. It does not constitute financial, investment, legal, valuation, accounting, or tax advice, and must not be relied upon as such.

AI outputs are indicative and may be inaccurate or incomplete. You are solely responsible for your decisions, and you should obtain independent professional advice before acting on any information from the Service.

The Service integrates third-party providers (including Supabase, Vercel, Stripe, and our AI providers). Your use of those services may be subject to their own terms, and we are not responsible for third-party services or their availability.

The Service, including its software, design, and content (excluding Your Content), is owned by exant.io Pty Ltd and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that any data or estimate will be accurate. Nothing in these Terms excludes liability that cannot lawfully be excluded.

To the fullest extent permitted by law, exant.io will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the Service. Our total aggregate liability for all claims relating to the Service will not exceed the greater of the amounts you paid us in the 12 months before the event giving rise to the claim, or USD 100.

You agree to indemnify and hold harmless exant.io and its officers, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or Your Content.

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends; sections that by their nature should survive (including data ownership, disclaimers, liability limits, and indemnities) will survive.

We may modify the Service and these Terms from time to time. If we make material changes to the Terms, we will notify you by email or through the Service and update the effective date above. Your continued use after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of Victoria, Australia, without regard to its conflict-of-laws rules. The courts of Victoria, Australia will have exclusive jurisdiction over any dispute, except where mandatory local law gives you the right to bring proceedings elsewhere. To the fullest extent permitted by law, any dispute will be resolved on an individual basis, and you waive any right to participate in a class action, class-wide arbitration, or any other representative proceeding.

Questions about these Terms can be sent to: